QTik Queue Management System: The New Generation of Smart Queuing
QTik is a professional on cloud queuing management system using queue management technology.
Key Features:
- Virtual Ticket
- Online Queue Monitoring
- Visitors’ History
QTik Virtual/Digital Ticket: Ticketless, eco-friendly. With virtual ticket, there’s no need for extra devices or paper. Get your turn on your phone by scanning QR code or swipe your phone on NFC smart tag. A list of service will show and you can easily select your desired service and get your ticket.
Monitoring Queue: Customer can easily track their turn on their phone anywhere. Why stay and wait while they can go shopping, or get a coffee until their turn comes up.
Visitors’ History: QTik makes it easy to review visitor’s history at the place before, during and after providing service, enhancing customer experience.
Complete necessary forms on your mobile phone while waiting in line: Save time by allowing customer to fill in any required information while waiting their turn. This way their data will be ready to use by service provider when their turn comes up.
Cancellation: Customer can easily cancel their queue on their smartphone, and system will be notified instantly.
Paper Ticket: QTik smart station allows customers to get paper tickets. Paper tickets work in parallel with virtual ticket.
Easily convert any screen to QTik smart screen to display roles, in addition to displaying advertising materials and entertainment programs in addition to the smart information part
QTik Operator App main features:
- View waiting customers, their details, and history.
- Manage customer queue: call, return, skip, or call specific customers out of order.
- Receive instant notifications for customer cancellations.
- Access detailed reports on wait times, service duration, and employee performance.
- Enable customer feedback and rating.
- Accept electronic payments via QTik.
